Privacy policy

Last updated: January 1st, 2022.

This Privacy Policy applies to features and functions (collectively, the “Services”) provided by EAN-DB DOO, registered in Montenegro (the “Proprietor“, “our“ or “we“) via ean-db.com (the “Site“ or “EAN-DB“).

By using the Services, you are agreeing to the collection, use and disclosure of information about you as set forth in this Privacy Policy. If you later disagree with the Privacy Policy, you agree to stop using the Services.

Collected information

We collect data to enable us to operate the Services effectively, and to provide you with the best experiences on our website and our Services. The data we collect depends on the context of your interactions with the Services, the choices you make, and the Services you use. The data we collect can include the following:

• Name and contact information. We may collect your first and last name, email address, password, postal address, phone number, company information, and other similar contact data.
• Device and Usage information. We may collect data about your device and how you and your device interact with our Services, for example:
  • Data about the features you use, the Services you purchase, and the web pages you visit, including your interactions with us via email.
  • Information about API calls and button clicks, session length, conversions and access frequency.
  • Logs, error reports and events and other diagnostic information.
• Device, connectivity and configuration data. We may collect data about your device and the network you use to connect to our Services. This may include data about the operating system and other software installed on your device. It may also include IP address, browser type, operating system, and referring URLs.

We do not collect and do not have access to your payment information. All payments are processed by our online reseller Paddle.com.

Use of Your Information

We use your information internally for purposes including:

• Providing the Services. We use data to carry out your transactions with us and to provide the Services to you.
• Technical support. We use data to diagnose product problems, and to provide other customer care and support services.
• Improving the Services. We use data to continually improve our website and our Services, including system administration, system security, and adding new features or capabilities.
• Business Operations. We use data to develop aggregate analyses and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
• Promotions. We may use your data to administer promotions, surveys, or other site features.
• Sending Periodic Emails. We may use your data to send you periodic emails. Depending on your preferences, we may send you occasional marketing emails about our products and services, which you can unsubscribe from at any time using the link provided in the message.
• Improving Advertising Campaigns. We may use your data to improve our advertising campaigns, primarily in an effort to prevent targeting of impressions via third-party channels when they are not relevant to you.
• Communications. We use data we collect to communicate with you, and to personalize our communications with you. For example, we may contact you to inform you about changes to the Services, such as outages, suspensions or other material changes, to let you know when updates are available, to remind you about features of the Services that are available for your use.
• Generally. We use data to respond to your enquiries and requests relating to our Services, to create and administer your accounts, and to provide us with information and access to resources that you have requested from us. We also use data for general business purposes, including, among other things, to improve customer service, to help us improve the content and functionality of our Services, to better understand our users, to protect against wrongdoing, to enforce our Terms of Service, and to generally manage our business.

Information Disclosure

We may disclose your information for the following purposes:

• to law enforcement and other third parties in order to comply with applicable law or to protect our interests;
• to parent companies, affiliates, subsidiaries and contractors in connection with the Services;
• as part of a corporate transaction such as a corporate sale, merger, reorganization, dissolution, or similar event.

We may disclose your information to third parties who assist us with, for example, payment processing, sending emails or customer support. These third parties use and disclose your information pursuant to the terms of their own privacy policies, which we recommend you read before disclosing your information. We may also use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

We do not sell or trade your personal information to third parties.

Cookies

We use cookies for a variety of reasons described in our Cookie Policy at https://ean-db.com/policy/cookies. Please refer to our Cookie Policy for the full information about our use of cookies.

Accessing or Changing Information

You may contact us to obtain a copy of personal information we collected about you, which may be subject to a fee as permitted by applicable law. Additionally, you may contact us at the email address below to correct or delete personal information we collected about you, except to the extent that retention is necessary for our legitimate business purposes, required by applicable law, in the control of a third party, or where correction or deletion is not technically feasible.

We comply with the General Data Protection Regulation (the “GDPR”). If you reside in the European Economic Area (a “European resident”), you have the rights under the GDPR regarding your personal information. These include the right to access your personal information that we hold and to have your personal information corrected, updated, or deleted. If you are a European resident and would like to exercise these or any other rights under the GDPR, please contact us through the email address below.

Information Security, Storage and Retention

In order to prevent unauthorized access to your information we have put in place suitable physical and electronic safeguards to secure the information we collect. Your data is stored in the European Union and may be processed by third parties in countries around the world as described in “Disclosure“ section of current document.

We do not store and do not have access to your payment information. All payments are processed by our online reseller Paddle.com.

We retain your personal information until you request its deletion or until we no longer need it for the purposes for which it was originally collected.

Updates

We reserve the right to change or modify this Privacy Policy at any time upon notice to you. We may provide that notice in a variety of ways, including, without limitation, sending you an email, posting a notice on the Site, or posting the revised Privacy Policy on the Site and revising the date at the top of this Privacy Policy. Any changes or modifications will be effective after we provide notice that this Privacy Policy has been modified. You are deemed to accept any Update by continuing to use the Services.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@ean-db.com.